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A chatting team built in layers.

Every fan conversation is checked and managed by several people, not left to one chatter working alone. Your page is covered 24/7 and fans are never left on read.

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Our own chatter academy

We've built a custom academy for new chatters. Every chatter goes through a rigorous selection and onboarding process before they're allowed near a creator's page.

How the team is structured

  • Chatters: trained in sales and fan relationships, and paid on performance so they're motivated to grow your page
  • QAs: a dedicated quality team that reviews chats, coaches chatters and makes sure every conversation sounds like you
  • Shift managers: each of our three shifts has its own manager running the team in real time
  • Heads of department: senior leads for performance and for data and operations who oversee the whole operation and set the standards

Tracked, not guessed

Our analytics platform tracks every shift, chatter and top spender, so we know what's working on your page and can act on it the same day.

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